Eco Promotional Products' (EPP) Refer-a-Friend promotion is earned when a non-EPP customer you refer to us becomes an EPP customer by making a qualified purchase from our company. In order to be eligible, you must contact EPP to receive your personal “coupon” codes.

Virtual proofs are a great way to review how the product will look with your particular logo or imprint. We do not charge for this service. Virtual proofs may take up to 48 hours to get back to you. To request a virtual sample go to the product listing and click on "Request a Virtual Sample" at the bottom of the page.

Free sample requests are subject to review and are for those interested in making future bulk purchases. We’d be glad to send samples with a value of up to $10.00, including product and shipping, for free. Anything over $10 can be paid with a credit card. To obtain samples, please call us at 877-326-9467, or submit a sample request form online.

Many of our products are socially compliant. Look for the social compliance icon listed under the product. To read more about social compliance, check our Education and Vocab section.

Eco Promotional Products stands behind all merchandise it sells. Defective returns will be accepted for exchange or repair at our discretion within 30 days from the shipment date. No refunds or credit will be granted after 30 days.

In most cases, we can typeset information with our standard fonts without you providing it in a vector art file. If you would like us to use a font we do not have, you may supply the font file. In most cases this is a free service we offer.

PMS stands for Pantone Matching System®. PMS Color charts allow you to choose the exact color of your logo based on a 3-4 digit color system. Not all products allow for PMS color matching and some will have an extra fee. This will be listed on the product page. PLEASE NOTE: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS color chart.  Most of our items use the PMS solid coated color books.

Send over whatever you have and let us evaluate it. We will do whatever we can to make sure that your order is not held up because of artwork issues. We can recreate your logo quickly with little or no charge. For most artwork we offer this service for a small fee of $25. Actual cost will be quoted upon request. When completed we give you the file to own and reuse. This is a tremendous savings of time and money. Note – you must have the rights to the artwork being vectorized.