Each order will be a little different and will depend on the product, the artwork, the quantity and type of imprinting method. Each product lists the amount of working days from art approval under “Production time”. Add proof time (24-72 hrs.) and shipping time 3-5 days depending on location, to this production time to estimate timing. An typical project will take an average of 2-3 weeks from order date to delivery date.

An EPP customer service representative will review your order, in-hands date and artwork, and contact you with any questions. You will you will receive an email confirmation within 24 hours. Once we your order and artwork has been confirmed, our art department will set up your proof. This virtual proof will be emailed to you. Production will begin upon approval of this proof. A tracking number will be emailed to you once your order has shipped. After it ships, we will send you an invoice via email. If you paid with a credit card, it will be charged at this time.

Just call 877-326-9467 or email us at info@ecopromotionsonline.com. Please have your order number or customer name handy and we can answer your questions immediately.

Your card will be charged once the sale goes through on the website.  If you are placing an order directly through us and not through the website, your card usually gets charged once your items ship.

Sales tax is collected only on shipments to Illinois and California.

We accept VISA, MasterCard, and American Express, personal checks, company checks, money orders, cashier's checks, wire transfers, and company purchase orders with approved credit. Please contact a Customer Service Representative for credit approval at 1-877-326-9467. Credit card orders shipped to a location other than your billing address may require additional verification. All prices on the Eco Promotional Products, Inc. site are quoted in U.S. currency, and all orders must be transacted in the same.