Many of our products are socially compliant. Look for the social compliance icon listed under the product. To read more about social compliance, check our Education and Vocab section.

Eco Promotional Products, Inc. stands behind all merchandise it sells. Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days.

In most cases, we can typeset information with our standard fonts without you providing it in a vector art file. If you would like us to use a font we do not have, you may supply the font file. In most cases this is a free service we offer.

PMS stands for Pantone Matching System®. PMS Color charts allow you to choose the exact color of your logo based on a 3-4 digit color system. Not all products allow for PMS color matching and some will have an extra fee. This will be listed on the product page. PLEASE NOTE: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS color chart.  Most of our items use the PMS solid coated color books.

Send over whatever you have and let us evaluate it. We will do whatever we can to make sure that your order is not held up because of artwork issues. We can recreate your logo quickly with little or no charge. For most artwork we offer this service for a small fee of $25. Actual cost will be quoted upon request. When completed we give you the file to own and reuse. This is a tremendous savings of time and money. Note – you must have the rights to the artwork being vectorized.

1. Raster art (also called bitmap art) is a dot matrix data structure representing digital art composed of horizontal and vertical rows of pixels or points of color. A raster is technically characterized by the width and height of the image in pixels and by the number of bits per pixel. When raster images are enlarged, the image quality diminishes. The following file types are ALWAYS raster-based:  .JPG | .GIF | .PNG | .TIF | .BMP | .PSD

A vector file is made up of lines, curves, shapes and fonts all saved in outlines; different than files many people are more accustomed to via Microsoft Office.  A Vector file is a graphics file that contains a vector image, rather than a raster or bitmapped image. Shapes and lines make up vector graphics, which are fully scalable images, while raster images are made of pixels and cannot be scaled up without loss. Vector graphics appear smooth at the edges no matter how they are sized, whereas raster graphics appear jagged, or pixilated when scaled up.

Most artwork will need to be vectored art: Adobe Illustrator files (vector art with paths) saved as .AI or .EPS, .PDF, or .SVG format with all fonts converted to outlines is preferred. For full-color digital imprint method rastered art may be excepted. These files should be a resolution of 600 dpi at 100% of the requested size: The file should be saved in either a .TIF, .EPS, or .JPG format. Keep in mind that artwork created in Microsoft Office programs such as PowerPoint, Word, Publisher, Excel, etc. is not acceptable.

Order must be clearly marked 48 Hour Rush under “Additional Information” and include in-hands date.

Imprint available as 1-color, 1-location only, unless otherwise specified.

Order must be received before 2:00 pm CST, Monday through Friday.

Artwork must be submitted production-ready in vector form, all fonts converted to outlines (.ai or .eps format).

No proof will be provided. If we see there is an issue with your art, we will notify you.

Full Color, engraving and embroidery not available on selected products.

Minimum order quantities vary by product.