In order to imprint an item, our production facility must translate the artwork into a usable format for their machines such as a screen or die depending on the decorating technique used. This process is referred to as “set-up”. Set-up fees vary depending on the item and are listed on each product page. On most items, a 1-color, 1-location print is included with the standard set-up fee. Additional set-up fees may apply for multiple colors and additional locations. For some products there is no charge for set up.

You are more than welcome to use your own UPS or FedEx shipping account number for most of your freight charges. There are a few instances when you will not be able to use your shipper number. This is something we will let you know right away. Please note, if you choose to use your shipper number, you must supply us with a shipping account number before the order is finalized.

UPS Carbon Neutral Ground is our standard and preferred shipping method. FedEx or UPS 3-Day, 2-Day and Overnight are also available for expedited shipping.

Eco Promotional Products has access to so many eco-friendly products! If you’re looking for something specific and don’t see quite what you’re looking for on our site, give us a call and we’ll be glad to offer suggestions.

No problem! Think of us as your eco-friendly personal shopper. Let's talk about your project or your event. Who is your audience?  What is your budget per piece?  Tell us what you want to accomplish with your promotion, and we will suggest just the right product for you.

We will work with you to provide the best options to meet your in-hands date. There are some products that ship faster than others. In some case a rush fee can apply as well as additional costs to expedite shipping. Please call us at 877-326-9467 so we can make the best suggestion based on your deadline.

Each order will be a little different and will depend on the product, the artwork, the quantity and type of imprinting method. Each product lists the amount of working days from art approval under “Production time”. Add proof time (24-72 hrs.) and shipping time 3-5 days depending on location, to this production time to estimate timing. An typical project will take an average of 2-3 weeks from order date to delivery date.

An EPP customer service representative will review your order, in-hands date and artwork, and contact you with any questions. You will you will receive an email confirmation within 24 hours. Once we your order and artwork has been confirmed, our art department will set up your proof. This virtual proof will be emailed to you. Production will begin upon approval of this proof. A tracking number will be emailed to you once your order has shipped. After it ships, we will send you an invoice via email. If you paid with a credit card, it will be charged at this time.

Just call 877-326-9467 or email us at info@ecopromotionsonline.com. Please have your order number or customer name handy and we can answer your questions immediately.

Your card will be charged once the sale goes through on the website.  If you are placing an order directly through us and not through the website, your card usually gets charged once your items ship.